At Timely, your privacy is of utmost importance. We are dedicated to protecting your personal information and ensuring it is handled securely and responsibly. This privacy policy explains how Timely collects, uses, processes, and discloses your personal data. It applies to your use of the Timely website, our products, services, and interactions with our customer support team, whether through phone, chat, or other means.
When you visit our website, you may provide us with information that identifies you personally, referred to as "Personal Information." This includes data that can be used to contact or identify you. In this policy, any data collected on Timely’s site that relates to Personal Information is termed "Personal Data."
This Privacy Policy is part of our Terms of Service and governs your use of Timely’s services. If you have any questions about this policy or any other aspects of Timely’s services, please reach out to us at support@withtimely.com.
This Privacy Policy applies to the handling of Personal Data collected by us when you:
- Visit our websites that feature or link to this Privacy Policy;
- Engage with our branded social media pages;
- Receive communications from us, including emails, phone calls, or texts;
- Apply for job opportunities with us.
By using our site and services, you agree to the terms outlined in this Privacy Policy. If you disagree with any part of this policy, please do not use our site, products, or services.
Third-Party Links and Websites: Our site may include links to and from third-party websites. If you follow these links, please be aware that these websites have their own privacy policies, and we do not accept responsibility or liability for these policies. Review these policies before submitting any data to these websites.
We collect Personal Information when you provide it through forms, questionnaires, or by interacting with our technical or customer support via chat or phone. We may also collect additional Personal Information if you opt-in to receive marketing emails and sms messages. For quality assurance and legal purposes, we may record chats and phone calls. Our servers automatically log information your browser sends whenever you visit our website.
We collect the following types of data and retain it only as long as necessary to complete the business activities for which it was provided:
3.1 Identifiers: This may include your real name, nickname, phone number, email, signature, postal address, online identifiers, IP address, email address, and account numbers.
3.2 Government-Issued Identifiers: Such as your driver’s license, passport number, or other government identification.
3.3 Sensitive Data: This includes Personal Information that reveals government-issued identification, precise geolocation, finances, religion, race, union membership, private communications, genetics, biometrics, health, or sexual orientation. We use your sensitive data strictly for the business purpose for which it was collected.
If documents you upload via our document upload feature contain sensitive information, we will store that data on your behalf, in line with the purpose and function of the document upload feature. If our use of this data changes, we will update this policy and provide you with prior notice and an opportunity to opt out.
3.4 Financial Information: Your account number, credit card or other billing information, account balance when linked through a secure third party, and account type, institution, and ownership details. Financial information is handled through our payment processor Stripe. Their Privacy Policy can be viewed at: https://stripe.com/us/privacy
3.5 Purchase information: Details of the products or services you have purchased from us.
3.6 Device Information and Unique Identifiers: Your IP address, login information, browser type, time zone, and general geolocation data, collected when you sign up, sign in, or interact with marketing messages. “Geolocation data” refers to information about your location or the location from which you access our site.
3.7 Audio, Visual and Usage Information: We may record your voice during support calls and capture your interactions with our website via screen recording software. We may collect information about how you interact with the Timely website to improve your user experience, track page response times, and log download errors.
3.8 Data About Others: If you share someone else’s contact information through our shared access features, you confirm that you have obtained their consent to share their Personal Information with Timely. Timely will have the given rights to contact them based on the contact information provided. Do not share Personal Information about anyone else without their consent.
4.1 Children’s Data: Our services are intended for use by individuals aged 18 and older. We do not knowingly collect, share, or sell Personal Data from anyone under the age of 18. While you may enter information regarding dependent children in your documents, we will only collect this information with your explicit consent and restrict its use to the specific business purpose of creating your estate plan.
4.2 Data from EU Citizens: Our services, products, and site are designed for adults in the United States, and we do not intentionally collect data from any individual who is a citizen or resident of the European Union.
We adhere to data protection laws to ensure your data is used legally and responsibly. Specifically, we use your data for the following purposes:
5.1 User Experience: To provide you with a seamless experience, we use the data you provide, including Personal Information, to assemble and deliver your personalized documents. We securely store any documents you upload and use site metrics to ensure the process runs smoothly, keeping your information secure, processing payments, and maintaining our site.
5.2 Security and Identity Verification: We use your identifying data, including Personal Information, to verify your identity and fulfill your requests.
5.3 Member Support: Our support team may access the information you provide to help you with our products and services and to resolve any issues you encounter.
5.4 Product Development: We use personal information for product development, including improving our existing offerings, developing new products and services, including machine learning or Artificial Intelligence ("AI") technologies.
5.5 Notification: We use your data to notify individuals you select about your plans. This is done through the "Shared Access" feature, which only shares your information with your direct consent.
5.6 Marketing: When you opt into marketing communications, we use your identifying data to send personalized marketing messages.
5.7 Affiliate Sharing: If you sign up through an affiliate, we may share identifying information with that affiliate, limited to your name, email address, and the type of service you purchased. To opt out of this sharing, you can do so by sending us an email asking to opt out at support@withtimely.com.
We disclose your personal information under the following circumstances:
6.1 Service Providers: We work with third parties to fulfill our commitments, such as printing and mailing documents, filling out forms, filing legal paperwork, We share only the information necessary to deliver the products and services you purchase. These third parties are not authorized to use the information we share with them for any purpose other than providing services to Timely or to you.
6.2. Site Improvements: We may engage third parties to help operate our website and improve our business. In some cases, we may provide these third parties with access to your Personal Information to perform specific tasks related to site functionality.
6.3 Third-Party Services: If you opt to use third-party services through our website, we may share your information with those services with your consent. The use of third-party services is not governed by this Privacy Policy, so be sure to review their policies before use.
6.4 Anonymized Data: We may use or share anonymized data for marketing, advertising, or other uses. This data is stripped of any personally identifying information.
6.5 Legal Compliance: We may release your Personal Information when required by law, to enforce our site policies, or to protect our rights or the rights of others.
6.6. Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, we may sell, transfer some or all of your Personal Information. You will be notified if your data becomes subject to a different privacy policy.
6.7 Google Analytics: We use Google Analytics to track and report website traffic. Google may use this data to contextualize and personalize ads within its network. By using our website, you consent to our use of Google Analytics. You can opt out by installing the Google Analytics opt-out browser add-on. (here’s the link for this)
Timely retains your personal information for at least as long as it is necessary to fulfill the purposes for which we collected the data, to provide you with services and products, to comply with our data retention obligations, and to successfully run our business. Commonly, this duration is until you choose to opt-out of our services/ or delete your account.
CalOPPA (California Online Privacy Protection Act) was the first state law in the United States to require commercial websites and online services to display a privacy policy. This law applies not only to businesses in California but also to any individual or company in the U.S. (and potentially worldwide) that operates websites collecting personally identifiable information from California consumers. It mandates that these websites post a clear and visible privacy policy detailing the information collected and with whom it is shared, and they must adhere to this policy. More information is available here:
https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/
In compliance with CalOPPA, we agree to the following:
(a) Users can visit our site anonymously.
(b) Our Privacy Policy link includes the word “Privacy” and is easily accessible from the specified page on our website's home page.
(c) Users will be notified of any changes to our privacy policy on our Privacy Policy Page
(d) Users can update their personal information by contacting us via email at support@withtimely.com.
Our Policy on "Do Not Track" Signals:
We respect Do Not Track (DNT) signals and do not track users, place cookies, or use advertising when a Do Not Track browser setting is enabled. DNT is a feature you can set in your web browser to indicate that you do not wish to be tracked.To enable or disable Do Not Track, you can visit the Preferences or Settings section of your web browser.
Certain states have enacted privacy laws that grant consumers specific rights regarding their personal information. These rights include the ability to request:
Details about the personal information Timely has collected about you
A copy of your personal information
Corrections to any inaccuracies in the personal information maintained by Timely, and
The deletion of your personal information.
However, these rights are not absolute. In some cases, Timely may be unable to fulfill your request. For instance, if we cannot verify your identity or if your request affects the privacy rights of others, we may deny your request. We may also decline your request if Timely has a legal right to do so, such as when we have an ongoing business relationship with you, need to use the information for purposes specified in this Privacy Policy, or are legally required to retain your personal information. If Timely denies your request to exercise your privacy rights, we will explain the reason for the denial and provide information on how you can appeal the decision.
Should you choose to exercise your privacy rights, we will not charge you different prices or provide a lower quality of service unless the differences are directly related to your personal information.
If you submit personal information to Timely, it may be processed in a foreign country with different privacy laws. By providing your personal information, you agree to its transfer, storage, and processing outside of your country of residence, including in the United States.
We take reasonable steps to protect your Personal Information. Sensitive Personal Information is transmitted using Secure Socket Layer (SSL) technology, and access to your account requires a username and password. Please keep your password confidential and always log out and close your browser after your session.
While no service is impenetrable, our platform is built on Amazon Web Services (AWS), which maintains ISO 27001 and SAS70 Type II certification. AWS has extensive experience managing and securing large-scale data centers. More details about AWS security are available here: https://aws.amazon.com/security/
We use cookies, pixels, and other online technologies (collectively referred to as "Cookies") to store your preferences, analyze and improve your experience with Timely, authenticate and secure your account, maintain quality assurance, gather demographic information, target relevant content and advertisements, analyze trends, and validate third-party advertising and affiliate marketing links.
If Cookies are considered a "sale" or "sharing" under applicable U.S. laws, you can opt out by submitting a request or adjusting your cookie settings in your browser. Note that some Cookies are essential for the operation of our website, and opting out may impact your ability to use basic site functions. If you do not opt out, Timely will use Cookies when you interact with our website.
We may update our Privacy Policy periodically to stay compliant with rapidly changing privacy laws and regulations. Any changes will be posted on this page, and the "effective date" at the top of the policy will be updated accordingly. We will notify you of significant changes via email and/or a prominent notice on our Service before the changes take effect.
We encourage you to review this Privacy Policy regularly to stay informed of any updates. Changes to the policy become effective as soon as they are posted here. If you have any questions about this policy, please contact us at support@withtimely.com.
Last Updated: August 9th, 2024
